About Our Servers
Question: Are these dedicated servers?
Answer:
Yes. Our servers are dedicated servers. We do not share servers with any other hosting companies.

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Question: What are your server and network specs?
Please tell me about the server and network that I will be hosted on.
Answer:
The servers are Cobalt Raq 4s on a network which operates state-of-the-art
data centers both on the East Coast and the West Coast which are comprised
of ultra high-quality connectivity, networking gear, climate control,
security and power systems. Our facilities are monitored 24/7/365 from our
state-of-the-art network operations center in California. Our facilities
feature:

Redundant Ultra-High Bandwidth Connectivity - Incorporating multiple
enterprise-class Cisco CatalystT series switches and multiple Tier 1 Service
Providers, Our network provides the highest degree of security against
network downtime and the fastest possible data transfer Our customers
benefit from 99.999% network uptime.

Network Monitoring Systems - Our network has designed and implemented a
cross-platform network-monitoring environment allowing our systems
administrators to monitor and maintain all aspects of our service 24/7/365.
These monitors provide a three-level alarm indicator with instant access
trouble-shooting capability. In addition, for higher-level alarms, Our
network's senior administrators are notified immediately and can remotely
access, assess and repair systems before service level interruptions can
affect customers.

Bandwidth Utilization - The utilization of a peering Internet connection is
vital to a network's ability to transfer data without packet loss or
latency. Our network monitors utilization on each circuit using automated
tools to alert staff if a connection reaches more than 50% utilization. Our
network network engineers can divert traffic from an over utilized circuit
to one with less utilization to avoid any connectivity problems.

UPS Systems & Backup Power Generator - Our network is not reliant upon the
local power grid to guarantee maximum uptime. Our onsite, auto-switched
power generators and centralized UPS systems provide power conditioning and
ensure uninterrupted data center operation.

Physical Security - Physical security at Our network is provided through the
utilization of Iris Scan access systems in a 24/7/365 guarded-access
facility.

Regulated Climate Control - Our network's LiebertT filtered, forced
air-cooling and ventilation systems are utilized to provide the highest
possible levels of climate security within our data center environment.

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CGI
Question: What is the absolute server path to /web
I am setting up a cgi script and need to know the full path to my website. What is it?
Answer:
The full path to web is:
/usr/local/psa/home/vhosts/YourDomain.com/httpdocs

The full path to cgi would be:
/usr/local/psa/home/vhosts/YourDomain.com/cgi-bin

Replace "YourDomain.com" with your actual domain

Question: Where is my cgi-bin?
I can't find my cgi-bin. Where can I locate it?
Answer:
As previous question, you can find a folder called "cgi-bin" after you FTP connect to your account successfully. Please up load all your cgi scripts to that folder.

For maxium security, upload a blank index.htm or index.html file into all your cgi-bin directories.

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Question: What is the correct path to perl?
I am setting up a cgi script and I need to know the correct path to perl?
Answer:
The correct path to perl is:

/usr/bin/perl

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Domain Names
Question: Do I need a domain?
I don't own a domain. Do I have to get one?
Answer:
Our hosting works only with registered domain names. You must have a domain name to use our hosting plans. To resgist your domain, first you have to decide what domain name you want for your business. Then CLICK HERE to check the availability of that name and continue register your domain name.

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Question: Where can I register my domain?
I do not have a domain. Where can I register one?
Answer:
You can register a new domain, by clicking on the REGISTER DOMAIN button to your left.

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Question: What is the DNS of the server?
I need to change the DNS on my Domain. What are the DNS servers for my account?
Answer:
The DNS for your domain should be set to:

Primary Name Server: ns1.ihost4.com
Primary IP Address: 216.40.246.127

Secondary Name Server: ns2.ihost4.com
Secondary IP Address: 216.40.246.128

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Question: How long until my domain name is transferred to your servers?
My domain is hosted at another server or at the domain register. How long will it take to transfer once I change the DNS?
Answer:
Generally, the transfer of a domain name will take anywhere from 2 to 4 days.

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Email
Question: How do I set up an autoresponder?
How do I do it and how many can I make?
Answer:
To set up an autoresponder, login to your site control panel at:
https://216.40.246.11:8443
Enter your login name: YourDomain.com (need to use the extension in the username .com, .net, .org, etc)
Enter your password.

Replace "YourDomain" with your actual domain name.

Click on email button.
Check Mail autoresponder check box, then in the Message box and type the response in the box.
Click on Apply Changes.

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Question: How can I create different email addresses for my account?
I want to set up my email with several names, but I am not sure where to go. How do I set up my email addresses?
Answer:
To set up different email addresses for your account, login to your site control panel at:
https://216.40.246.11:8443
Enter your login name: YourDomain.com (need to use the extension in the username .com, .net, .org, etc)
Enter your password.

Replace "YourDomain" with your actual domain name.

Click on email button, then setup your email accounts.

You can also specify if you would like the email redirected to an existing email account or if you would like an auto-responded message.

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Question: What are my incoming and outgoing mail servers?
I need to know the Pop3 and SMTP mail servers.
Answer:
Incoming mail server(POP3): mail.YourDomain.com
Outgoing mail server(SMTP): your isp outgoing server

Replace YourDomain.com with your actual domain name.
To utilize POP & SMTP services on our servers you'll need to use POP & SMTP authorization within your email program to have the server authenticate you as an allowed user of the
services (this is a separate checkbox in your email program)

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Question: How can I set up my email in Outlook Express?
I want to use Outlook Express to set up my email, but I am unsure of how.
Answer:
Here is the instructions for Outlook Express: (Replace "YourDomain" with your actual domain name.)

Open Outlook Express

Click on Tools from the Menu

Click on Accounts

Click on Add

Enter what you want to call the account -> Next

Enter the email address such as webmaster@YourDomain.com or whatever name you have set up via your control panel -> Next

My incoming mail server is a POP3 (choose)

Incoming Mail is:
mail.YourDomain.com

Outgoing Mail is:
your IPS outgoing server

-> Next

Account Name: yourusername
Password: yourpassword

Click on Remember Password

Do not click on Log on using SPA

-> Next

-> Finish

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FTP
Question: Where do i get an FTP program free?
Where do I get an FTP program free?
Answer:
You can find many free FTP programs on the internet.

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Question: What is FTP?
What is FTP and how do I use it?
Answer:
FTP stands for File Transfer Protocol. This is basically how you get your website files from your pc to the server to be displayed on the Internet. There are many programs available on the net for FTP. We recommend WS_FTP and CuteFTP which you can download from Download.com. For an overview of FTP, please visit FTPplanet.com

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Question: What should I use as "Host Name/Address" with my FTP program?
There is a line that asks for "Host Name/Adress". What do I enter there?
Answer:
You can enter either your domain name(your domain have to be resolved) or you can enter the IP Address you may have been given, ie. 216.40.246.11
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Question: Where is my website?
I uploaded my website via FTP and I still don't see it when I try to go to my domain. What did I do wrong?
Answer:
Could be a few things.

The first thing you need to check is if you have named your main page either index.htm, index.html, index.shtml

If you have not done so, your website will not show up.

If you have named your main page, index.htm, is there also an index.html file in your directory? If so, delete this.

If this has failed, you most likely uploaded your site into the wrong directory. Your FTP program should contain a line such as:
Default Remote Directory or Initial Remote Site Folder
In this field, try putting in the line "/httpdocs" without the quotes. If you do not see anything after logging in, then you did not upload your site to the right directory. Upload it again.

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Getting Started
Question: What is the DNS of the server?
I need to change the DNS on my Domain. What do I need to set the DNS to?
Answer:
The DNS for your domain should be set to:

Primary Name Server: ns1.ihost4.com
Primary IP Address: 216.40.246.127

Secondary Name Server: ns2.ihost4.com
Secondary IP Address: 216.40.246.128

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What is...?
Question: What is "Bandwith"?
I see that I have 1 GB of bandwith. What does this mean?
Answer:
Every month you are allowed a certain amount of bandwith, otherwise known as traffic. This is calculated as the the amount of visitors to your site and the amount of data requested from your site. Higher traffic sites need a large amount of bandwith, where as low traffic sites need a small amount.

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Question: What is "Storage Space"?
You say I have 50 MB of storage space. What exactly does this mean?
Answer:
Storage space is the amount of hard drive space that you are allowed to use on the server. This works identically to the hard drive on your pc. If the amount of storage space you have bought is 50 MB, then you site should not exceed this amount of space.

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Question: What is the correct path to sendmail?
I am setting up a script on my website and I need to know the path to sendmail.
Answer:
The correct path to sendmail is:

/usr/sbin/sendmail

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